We look forward to her leadership as we accelerate customer time-to-value and drive digital resilience throughout the customer journey.” “As our Chief Customer Officer and a passionate Splunker, Toni is known for her purposeful approach and commitment to ensuring the best possible experience for our customers. “Splunk is mission critical for the world’s largest and most innovative organizations and Toni’s proven transformational leadership will help us continue to deepen our focus on customer engagement,” said Steele. She has also led Customer Success Management, Services Sales, Technical Enablement, Services Partners, and Services Operations during her time at Splunk. With over 30 years of experience, Pavlovich joined Splunk in 2017 and most recently led its Global Professional Services organization where she built a high-performance team that supports Splunk’s growing customer base. Doyle, McKean, and Jerry Olszewski, partner and MD of Ketchum's Washington, DC office will report directly to Rafferty.Splunk Appoints Toni Pavlovich as Chief Customer Officer (Photo: Business Wire) Under Peters' leadership Ketchum South will expand beyond Dallas and Atlanta to include Raleigh, NC, with the planned transition of Capstrat, a Ketchum subsidiary company, into Ketchum South. McKean will continue to oversee Ketchum's global practices and as regional president will work closely Ketchum's regional leadership: Ketchum West partner/director Melissa Kinch and Ketchum South partner/director Jamey Peters, who also oversees Ketchum's energy practice. "These appointments are driven by Ketchum's success in the past several years and our continued growth in North America," added Rafferty. "Hilary and Mike are trusted leaders with proven expertise in developing talent, counseling clients and growing business, and with the role being split between the two of them, they will have the ability to stay better connected to our key clients and office directors in their respective markets."īoth Doyle and McKean's duties will include being responsible for the business growth, client relationships, talent development and effective sharing of best practice and knowledge in their regions. "After I became worldwide president last year, we had not filled the role of CEO of North America," said Rafferty. Rafferty sees Ketchum's creation of the new roles for Doyle and McKean as an ideal fit for the company's needs. He'll be working with Emma Capombassis who will continue to lead Ketchum Canada as director and general manager. In addition, Scott Proper expands his role as partner and CFO to take on chief operating officer duties for the North American region.īill Zucker, partner and director of Ketchum Midwest, adds responsibility for Ketchum Canada and is promoted to manning director of the Midwest and Canada. Partner Barri Rafferty previously held the position of North America CEO before becoming Ketchum's global president in July 2016. McKean, also a 20-year Ketchum veteran, takes charge of Ketchum South and West. NEW YORK - Ketchum has named Mike Doyle and Hilary Hanson McKean as the company's first regional presidents in North America, newly-created roles that effectively replace the agency's need for a North American CEO.ĭoyle, who joined Ketchum in 1995, will oversee Ketchum New York, Boston, the Midwest and Canada.
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